Our turnaround times vary for each product. Please read on to view each turnaround time.
Frame Turnaround time:
As most orders are of the custom nature, we do not keep many frames on hand. This keeps our cost down so you pay less. Once your order is placed expect to receive your framed print within 2-3 weeks.
We receive the frame approximately 1 week after we order. After that, the frame is fitted with the photo, then carefully packaged and shipped to you. Shipping is through UPS or FED Ex Ground and that usually takes about 4-5 days. Please email us at firstname.lastname@example.org for any questions about rush shipping.
As always, we wish we could control the weather. Please leave a buffer of few days due to any inclement weather.
*******Very Important Frame Poicy Info******
Due to our agreement with our manufacturer’s return policies, we ask that you please open your product right away and notify us within 3 days if there is a problem. If you do not notify us of the problem within 3 days, we can not exchange, and we don’t accept returns.
Prints Turnaround time:
Prints Only are a bit faster. Allow 2 business days for production, and an addtional 3-5 business days for shipping. Expect about a week in total for turnaround time.
All Wood Prints Turnaround time:
Wood Prints are crafted with extra care and take a little longer. Production time is 5-7 business days. Shipping time is in addtion, and takes about 7-14 days. Please message the shop for rush shipping options at an extra cost.
We do not accept returns, but we do accept exchanges, and will only exchange if there is a manuafacturer defect or shipping damage. Please let us know right away if there is an issue and we will work to remedy it with a new product.
We want you to have gorgeous artwork and frames, and also the best experience possible! We appreciate your part in helping us to make this a wonderful purchase.